YPS IT Service Degradation: Clever Student Portal

Resolved
Resolved

We have now resolved the incident. Thank you for your patience.

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Identified

Clever is continuing to work to resolve this issue. Teachers can give students a backup code if they are experiencing issues to logon to Clever using the Teacher Tools option when logged on to Clever. More information on how to do this can be found in our Online Help Center here: https://intercom.help/yukon/en/articles/1481766-how-do-i-reset-a-student-s-password-in-clever

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Investigating

Some student users are experiencing issues with logging in to the Clever Student Portal with their Google Apps Accounts due to missing email addresses within the Clever Portal. Clever is currently working to resolve this issue as quickly as possible.

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Began at:

Affected components
  • Student Information Systems
    • Clever Student Portal