Unplanned Outage: Intermittent Login Issues using YPS Network Account

Resolved
Resolved

We've now resolved the incident. Thank you for your patience.

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Identified

YPS IT has identified an issue with one of our domain controllers that controls access and authentication with several of our systems, including PowerSchool and is working to resolve the issue as quickly as possible. Some users may see that the time on their computer and phones are incorrect and unable to logon to some systems that utilize your YPS Network Account, including PowerSchool.

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Began at:

Affected components
  • Communication Systems
    • SchoolMessenger Communicate
      • SchoolMessenger Home App
      • SchoolMessenger Chat (Employee Interface)
      • SafeArrival - Absence Reporting
  • Printing Systems
    • Print Server
  • Security & Safety Systems
    • Active Directory / Device Authentication
  • Student Information Systems
    • Powerschool - Teacher Gradebook & PowerTeacher Pro
    • Powerschool - Administration
    • PowerSchool - Registration
    • SafeArrival Absence Reporting