Resolved

We've now resolved the incident. Thank you for your patience.

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Identified

We've confirmed there is a problem, we're working to resolve it.

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Resolved

We've now resolved the incident. Thank you for your patience.

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Recovering

We've fixed the core issue, and are monitoring systems as they recover. Incident status: Monitoring The site is currently stable. The team is continuing to monitor performance.

To maintain site stability, we have temporarily adjusted the following features: · Large processing jobs are disabled, such as Messaging, Document Conversion, Imports, Exports, and Bulk Copying.

  • Unread notification and requests counts are disabled. You can still see request counts from the right panel on the homepage.
  • Upcoming/Reminders are disabled.

We apologize for the inconvenience and will restore full functionality as soon as possible.

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Investigating

Users are experiencing another service disruption while using Schoology. We are investigating and will provide further updates.

Schoology is investigating.

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Resolved

Affected Infrastructure: Components: API, App Center Apps, Assessments, Assignments, Collaboration Tools, Document & Video Conversion, Email Notifications, Imports, Exports, Bulk Copying, Notifications, Reminders, Upcoming, Portfolios, SIS Apps, Schoology Mobile Apps, Support: Phone & Chat, Support: Web & Help Center, Test/Quiz, Usage Analytics,Schoology Learning Overall Performance

Update: The prior incident has been resolved. Site stability has improved. Thank you for your patience as we worked to resolve this incident.

Imports, Exports, and Bulk Copying continue to experience delays, but will catch up as the day progresses.

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Began at: