External District & School Phone Numbers - Busy Signal

Resolved
Resolved

We've now resolved the incident. Thank you for your patience.

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Investigating

YPS Information Technology, along with our telecommunications vendor, are investigating an issue with all external district and school phone numbers dialed giving a busy signal and not connecting to the designated school, department, or office. In addition, external numbers cannot be called. All internal extensions are operational.

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Began at:

Affected components
  • Telecommunications
    • Analog / Fax Lines
    • Mitel / Shoretel Phone System
    • SIP Trunking