Resolved

We've now resolved the incident. Thank you for your patience.

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Investigating

Please be advised that the SAM™ platform in the HMH® Data Center is still experiencing a service degradation.

Customers may intermittently experience one or more of the following impacts when accessing the platform:

Slower than expected response times Missing student or teacher icons when accessing the HMH Gateway Terms and conditions page appears when attempting to log in Maintenance page appears when attempting to log in

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Resolved

We've now resolved the incident. Thank you for your patience.

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Identified

Please be advised that the SAM™ platform in the HMH® Data Center is currently experiencing a service degradation.

Some users are experiencing slow response times when trying to log into the platform.

HMH technicians are working to resolve the issue.

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Began at:

Affected components
  • Applications (District Managed)
    • HMH - Do the Math (SAM)